chatOps: a new way of delivering 1st level IT support and Self-Service (part 2)
You don’t need a big budget to look smart and efficient. ChatOps and automation bots is easier than you tought. For who? This post could be helpful to any kind company and size: IT related and non-IT related, service provider, from small to large, the scenario is the same. The big difference with medium to large companies is that they have bigger budgets, and in this case, having the technology available to do this, do not actually involve big budgets, because it is free, it’s out there, it’s Open Source. What you need to invest is just a bit in coding/service to adapt the software to your needs. It is not rocket science. I am going to show some basic things here in this post, and after it is only about “train/code” your bot by adding functionalities as times goes on. ...