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Month: January 2020

chatOps: a new way of delivering 1st level IT support and Self-Service (part 2)

19th January 2020 by Adrian Giacometti

You don’t need a big budget to look smart and efficient. ChatOps and automation bots is easier than you tought. For who? This post could be helpful to any kind company and size: IT related and non-IT related, service provider, from small to large, the scenario is the same. The big difference with medium to …

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chatOps and automation: a new way of delivering 1st level IT support and Self-Service (part 1)

3rd January 2020 by Adrian Giacometti

This is getting extremely fun. After doing some testing with Ansible and Salt, the new integrant of the Netor family is Slack.  Yes, a chat platform, and I am going to show how much this can add to the game. By adding some Python to parse the inputs and outputs from Slack and Ansible, it …

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